Auto Body Repair Frequently Asked Questions

Q. My Insurance company recommends I take my vehicle to a body shop they "work with", can I bring my vehicle to Color My Car Auto Body?
A. You have the right to have your vehicle repaired by any repair facility of your choice. Some insurance companies have contracts with repair facilities and use this method as a way to save themselves money. No insurance company, independent agent, representative, appraiser, adjuster or staff member of an insurance company can legally force you to take your vehicle to any specific repair facility or require repairs be made by a specific shop or individual.

Q. Do I Need an Estimate First?
A. When your vehicle is damaged in a collision, an estimate is not the first thing that you should obtain. The first order of business is to determine who will pay for the damage. In most cases, your vehicle will require some disassembly of damaged parts in order for us to produce an accurate estimate of your damage. Because of this, the estimating process is affected by the needs of the paying party. All insurance companies have different claims procedures and we will let you know the most efficient way to handle your claim. In addition, we will assist you with the claims process. You don't need to run around wasting your time gathering estimates and claims handling. Many times it is better to leave the car with us and have the insurance company inspect it with us; this can prevent discrepancies that may delay repairs. By the way, we do provide free estimates.

Q. Do I need more than one estimate?
A. No, it is up to you to decide how many estimates you would like and if you want to discuss the repairs with more than one shop. If you have selected a shop, have your insurance company deal directly with them.

Q. Do I need an appointment for an estimate? How long will it take? Is there a cost?
A. Our estimates are free, and you may drop in for an estimate anytime during our hours of operation. Estimates take approximately 20 minutes to complete, depending upon the extent of the damage.

Q. What Results Can I Expect ?
A. Expect the best. Color My Car Auto Body Repair and Collision Center uses high tech equipment, and technicians who are I-CAR and factory trained, all designed to precisely restore your vehicle to the highest industry standards.

Q. How long will it take to repair my vehicle?
A. We will provide you with an estimated date of delivery. Each collision repair is unique and sometimes additional damage is found during the tear down process, which will effect the completion date. Parts availability can also effect the completion date. We pledge to keep you informed of any changes throughout the course of repair.

Q. How will I know when my car is done?
A. You will be notified by phone when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

Q. Do you offer towing service?
A. Yes, we work with local towing companies who ensure that your vehicle will be transported with care. Please contact us for assistance. 973-589-6144

Q. Will my insurance company pay for a rental?
A. Yes, if you have rental coverage. Also check with your agent or insurance company to see how much of the rental is covered; some policies pay the full amount, some will only pay a percentage. If the claim is a liability claim (the accident was not your fault), the full amount will be covered.

Q. Do you offer loaner cars?
A. We work closely with a few reputable top rental companies.We will work with you to set-up direct billing with your insurance company, if applicable.

Q. Do you offer a warranty on your work?
A. Yes, Color My Car Auto Body Repair and Collision Center offers one of the best warranties in the industry. More information is available on our Warranty page.

Q. Will the paint match my existing color?
A. Color My Car Auto Body has a computerized paint matching system that assists us with matching and mixing our paint to match your vehicle. You can be assured that our paint work will meet the high standards we place on our work, and will be backed by our lifetime nationwide paint warranty as long as you own your vehicle.

Q. Will my vehicle be restored to its pre-loss condition?
A. Yes. From start to finish, the professionals at Color My Car Auto Body Repair and Collision Center will do everything possible to ensure undetectable repairs. Our staff of trained technicians will carefully examine the repaired area and thoroughly clean the exterior and interior of the vehicle.

Q. When can I wash my vehicle?
A. You can wash the vehicle immediately. Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth, sponge, or mitt. Always use clean fresh water, Wash your vehicle in the shade. Do not use a commercial brush car wash. Stiff brushes or sponges could mar the finish and damage the surface.

Q. Is Paintless Dent Repair right for me?
A. Paintless Dent Repair (PDR) is an effective method for dents that are dime sized and up to two inches or more in diameter (including hail damage). A trained technician will look at your vehicle and determine if your vehicle is a candidate for Paintless Dent Repair.